At Asọebi, we aim to ensure that every purchase meets your expectations. Because our platform involves customized event-related products and services, our refund and return policies are structured to be fair and transparent for hosts, guests, and vendors.

🔁 Eligibility for Refunds

Refunds are considered on a case-by-case basis under the following conditions:

  1. Incorrect or Damaged Product
    • Item received is not as described or visibly damaged.
    • You must notify us within 48 hours of receiving the item.
  2. Non-Delivery
    • If the product was never delivered and the vendor/host cannot provide delivery proof.
  3. Event Cancellation
    • If a host cancels the event and confirms the cancellation with Asọebi, guests may be eligible for a full or partial refund (excluding shipping or handling fees).

🚫 Non-Refundable Situations

Refunds will not be issued in the following cases:

  • You changed your mind after confirming an order.
  • Delivery failed due to incorrect address or customer unavailability.
  • Customized items (tailored outfits or event-specific products) that are already processed or in production.
  • Items returned without prior approval from the platform.

🔄 Return Process

If your item is eligible for return:

  1. Submit a Request:
    Email [support@yourwebsite.com] or use our support form within 48 hours of receiving the item.
  2. Attach Proof:
    Include clear photos of the item showing the issue.
  3. Await Instructions:
    We’ll review and respond within 1–3 business days with return instructions or next steps.
  4. Return Shipping:
    Return costs are borne by the buyer unless the item was incorrect or damaged.

💳 Refund Method & Timing

  • Refunds are processed to your original payment method.
  • Please allow 5–10 business days for processing after the return is approved.
  • Transaction fees charged by payment gateways are non-refundable.

📦 Exchanges

Exchanges are only possible for non-custom items and when the vendor or host agrees to re-issue the product. In such cases, delivery time resets based on the exchange schedule.